Delivery for public institutions

For deliveries to public institutions, hospitals, rehabilitation facilities and hotels, we need to have the complete information, including the name of the institution, the address, phone- and the room number with the name of guest / recipient. Please be informed that the most of the institutions might not allow a direct room delivery and therefore our local florist will need to leave the flowers at the reception. The hotel reception or front office staff might refuse to take flowers if they do not recognise the recipient. The flowers can get lost in reception or front office. In those cases, Internetflorist.biz will not be responsible and there will be no refund given.

Feedback & Complaints

If you're unsatisfied with our service, please send a written complaint with photos of the bouquet (from above and the side) within two days of delivery. Late complaints might not be considered.

CAKE DELIVERY

Our cakes are freshly made to order to ensure the highest quality and taste. Due to the time-sensitive and perishable nature of our products, we cannot offer refunds if the delivery attempt is unsuccessful. Once the cake has left our premises for delivery, it is considered sold and non-refundable. Please note that the images of our cakes provided on our website or promotional materials are for reference purposes only. The exact appearance of the cake may vary slightly depending on the location and availability of certain decoration materials. While we strive to match the design as closely as possible, minor variations in decoration may occur.

DELIVERY TO POST OFFICE BOXES

Please note that we are unable to deliver orders to post office (P.O.) boxes. All deliveries require a physical address to ensure proper handling and successful delivery. By placing an order, you agree to provide a valid residential, commercial, or institutional address. In case a P.O. box address is provided, the delivery will not be successful, and a refund cannot be issued.

Deliveries on Special Occasions

During peak periods such as Valentine’s Day, International Women’s Day, Mother’s Day, Christmas, and other major holidays, we experience a significantly higher volume of orders. To ensure timely delivery and fulfill all orders as efficiently as possible, we reserve the right to make substitutions in flower colors or, in some cases, the type of flowers, without prior consultation with the customer. Our florists always strive to maintain the overall style and value of the arrangement. Additionally, while we do our best to deliver on the requested date, due to high demand and logistical challenges, deliveries may be completed one or two days later. We always aim to avoid delays and appreciate your understanding during these busy times.

FLOWERS / PRODUCTS MIGHT BE SIMILAR

The images on our website are system images and for reference only and the delivered flowers may look different. Whilst every effort is made to match as closely as possible, sometimes color shades can be different to the website image. Depending on availability on the day if an exact color is not available, we reserve the right to replace with an alternative color and if a particular flower is not available, a suitable alternative will be made to the same value or greater, to try and match as closely as possible the original request. Certain flower and plant products may be delivered in bud to ensure longer life. Packaging, boxes or vases etc. may change depending on availability on the day.

EXTRA GIFTS (ADD ONS)

If Teddy Bear, Vase or Balloons etc. are also ordered, they will be delivered with the flowers. We reserve the right to supply the item with a change of color/wording from image, depending on availability on the day. This does not apply to wines, which will always be as ordered, red, white, champagne etc. only the brand name may change if necessary. In regard to consumables, an unavailable item will be replaced by a similar alternative. In most cases Extra Gifts/Cakes/Chocolates have to be accompanied by Flowers. A message will advise No Product Selected if this is the case and you will need to add Flowers to your order.

COMPLAINTS

When you are not happy with the service provided and the flowers the recipient received, please send us a complaint in written and a picture of the bouquet. Kindly note that we need to have a picture from above and the side in order to see the full bouquet. We must have the complaint within 48 hours after the delivery date. Otherwise we may not be able to consider your complaint.